How it works

• Homes are grouped into “Like-Type Groups” (LTGs) based on factors such as square footage, number of floors, and age of the home.
• A monthly utility allowance is calculated for each LTG using the average consumption of all homes in the group.
• Residents who use less than the allowance receive a credit. Those who use more are billed for the difference.
• Each month, residents receive a utility statement showing a credit, balance due, or no charge.

Why it matters

• Save money: Use less than your allowance and earn a monthly rebate.
• Fair for everyone: Homes are compared to similar homes in your community.
• Strengthen our community: Dollars saved go back into housing and quality-of-life programs.

How to read your bill

It is important to provide clear, timely and responsive communication and education to meet the needs of our residents. In doing so, we make it a priority to nurture and continually work to improve our communication avenues to ensure we can better educate and inform our residents about their homes, communities and services.

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Throughout our communities, we fully embrace an attitude of caring for our residents and our teams. We commit to the changes needed to achieve a culture of caring, and continually look at opportunities to further develop our teams to ensure we are successful and provide a nurturing environment where our teams feel empowered to help the resident, the community and business at-large.

Electrical Vehicle Charging Guidelines

We aim to provide more than a home for our families. Through events, communication and physical interactions, our goal is to create connections and foster a sense of belonging that makes our houses feel like home.

Anything else?

By living with us, we aim to provide more than a home. Our communities provide our residents with the valued benefits they deserve through the many services we provide from 24/7 maintenance and lawn care to resident events and programs for all ages.