Current Residents
Where
can I find the rules and regulations for my
community?
The resident
guide outlines the community guidelines for
Campbell Crossing.
How do
I contact my Community Office?
There are multiple ways to get in touch
with your community! You have the choice to email, call, or visit
your office. Don't have your communities contact information? Click
here
to get the list of community offices!
Are
pets allowed?
Yes, we gladly welcome four-legged
family members at Campbell Crossing! Please see the
pet
addendum for more information about our pet
policy and information about restricted breeds.
How do
I submit requests to alter my home?
Campbell Crossing allows our residents
to make their home their own. For more information on the
approved colors for paint modifications, review our
paint request
form.
Residents who wish to install satellite dishes, fences, or other personalized items will need to review the dig permit and home improvement request form here.
Residents who wish to install satellite dishes, fences, or other personalized items will need to review the dig permit and home improvement request form here.
I have
a question about trash service, who can I contact?
Trash service is provided weekly for
both refuse and recycling. Large items can also be placed curbside
for pickup on your scheduled trash day. The weekly schedule is
found HERE.
Holidays will delay pickup for one day. For concerns regarding trash service, please contact your community office.
Holidays will delay pickup for one day. For concerns regarding trash service, please contact your community office.
Who
can I contact with lawn care/tree trimming
concerns?
Campbell Crossing takes care of all
unfenced areas around your home, excluding flower beds. In
addition, fenced area lawn care is available as part of our
deployed service member program.
Weekly mowing schedules can be found HERE.
Weather delays and cancellations are communicated via email and on our Facebook page. If you have a concern about lawn care or tree trimming, please contact your community office.
Weekly mowing schedules can be found HERE.
Weather delays and cancellations are communicated via email and on our Facebook page. If you have a concern about lawn care or tree trimming, please contact your community office.
How do
I report curb appeal concerns?
Please report any community concerns to
your
community
office.
How do
I report a maintenance issue?
If you're experiencing a maintenance
issue in your home, please call the maintenance line at (931)
431-3966 as soon as possible. Please click to submit an online
maintenance
request.
What
is the process to escalate a concern related to my home or
community?
Campbell Crossing takes resident
concerns very seriously and desires to address and resolve any
issues in a timely manner to the satisfaction of all parties
involved.
Click here
to view a copy of our dispute resolution process as well as key
points to contact available to assist you with your concerns.
Are
there any special safety features or tips about my home or
community I should know about?
We have put together a short video
highlighting fire, child, water and neighborhood safety.
Click here to
watch the video
When
are the splash parks open?
The splash parks open Memorial Day
weekend and will remain open all summer through Labor Day. The
hours of operation are 10am - 7pm and open 7 days a week.
Is
renter’s insurance mandatory?
Although it's not required, we highly
encourage residents to have personal renter's insurance. For a list
of renter's insurance providers, click
here.
Am I
allowed to run a business from my home?
Residents may operate a business from
their home, however it must be approved by the Community
Office as there are specific restrictions which do apply.
Are
guests allowed to stay with me?
Guests are allowed to visit and stay in
your home up to 30 days per calendar year. If a guest is to
stay beyond 30 days an exception to policy would be required and
approval granted by the Community Office. For further information
please contact your Community Office.
I’m
going to be out of town for a while. Is there anyone who can keep
an eye on my house?
;">We'd be happy to keep an eye on
your home! Fill out a home watch
request form, and turn it into the
Community Center office. They will be able to move forward with the
next step!
COMMUNITY CALENDAR
Tell us how we're doing!
Our team is committed to providing you with great customer service and community programs. Feedback you provide through Insite™ surveys help us make improvements that are important to you. Please take a few moments to provide us with feedback about services received from our leasing, maintenance and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.
Please follow the appropriate links referencing the type of service you’ve most recently experienced.
Leasing Experience
You’re looking for a home, we would love to hear how we can help.
Move-In Experience
Getting settled in after you've just moved can be stressful. Tell us about your experience.
Service Request Experience
Since everything will eventually need a little maintenance or a fix, we want to make sure that everything meets your satisfaction.
Resident Experience Survey
Hate to see you leave us, but would love to hear about your experience.
General Feedback
Our promise to you is that the service you receive each day is consistent and meets your expectations every time. Give us your Insite™ when one of our team members meets or exceeds your expectations and let us know when we don’t. Your Insite™ allows us to improve services and to recognize our staff for providing great service.
Our team is committed to providing you with great customer service and community programs. Feedback you provide through Insite™ surveys help us make improvements that are important to you. Please take a few moments to provide us with feedback about services received from our leasing, maintenance and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.
Please follow the appropriate links referencing the type of service you’ve most recently experienced.
Leasing Experience
You’re looking for a home, we would love to hear how we can help.
Move-In Experience
Getting settled in after you've just moved can be stressful. Tell us about your experience.
Service Request Experience
Since everything will eventually need a little maintenance or a fix, we want to make sure that everything meets your satisfaction.
Resident Experience Survey
Hate to see you leave us, but would love to hear about your experience.
General Feedback
Our promise to you is that the service you receive each day is consistent and meets your expectations every time. Give us your Insite™ when one of our team members meets or exceeds your expectations and let us know when we don’t. Your Insite™ allows us to improve services and to recognize our staff for providing great service.
DRAFT Resident Bill of Rights
Click
here to view a copy of the DRAFT Resident Bill of
Rights.