Resident Resources

How Can We Help?

Community Guidelines & Resources

Where can I find the rules and regulations for my community?

The Resident Guide outlines the community guidelines for Campbell Crossing.

How do I contact my Community Office?

There are multiple ways to get in touch with your community! You have the choice to email, call, or visit your office. Don't have your communities contact information? Click here to get the list of community offices!

Are pets allowed?

Yes, we gladly welcome four-legged family members at Campbell Crossing! Please see the pet addendum for more information about our pet policy and information about restricted breeds.

What is the process to escalate a concern related to my home or community?

Campbell Crossing takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click here to view a copy of our dispute resolution process as well as key points to contact available to assist you with your concerns.

Are there any special safety features or tips about my home or community I should know about?

We have put together a short video highlighting fire, child, water and neighborhood safety. Click here to watch the video

When are the splash parks open?

The splash parks open Memorial Day weekend and will remain open all summer through Labor Day. The hours of operation are 10am - 7pm and open 7 days a week.

Am I allowed to run a business from my home?

Residents may operate a business from their home, however it must be approved by the Community Office as there are specific restrictions which do apply.

Are guests allowed to stay with me?

Guests are allowed to visit and stay in your home up to 30 days per calendar year. If a guest is to stay beyond 30 days an exception to policy would be required and approval granted by the Community Office. For further information please contact your Community Office.

I'm going to be out of town for a while. Is there anyone who can keep an eye on my house?

We'd be happy to keep an eye on your home! Fill out a home watch request form, and turn it into the Community Center office. They will be able to move forward with the next step!

Maintenance

How do I report a maintenance issue?

If you are experiencing a maintenance issue in your home, contact the Maintenance Solution Center (MSC) at (931) 431-3966 as soon as possible. For routine service requests, you may also submit your maintenance request online.

With the MSC, you can expect: 

  • Upgraded call handling and customer experience
  • US-based representatives with strong facilities knowledge
  • New call back feature offered to avoid wait times
  • Appointment notifications and reminders
  • Superior response and specialized technician assignments
Our experienced customer service agents are available for 14-hours each weekday to assist you with routine, urgent and emergency service requests. When a request occurs on a weekend or after hours, your MSC call will be handled by an automated after-hours service that puts you in direct contact with the technician who will be responding to your urgent or emergency request. Click here for more information on the MSC. 

Don’t forget to download the RentCafé Resident App and enable notifications to receive an alert when the maintenance technician is on their way to your home!

Are any items available for pick-up by residents, such as HVAC filters or light bulbs?

We are pleased to offer residents a convenient Self-Help Center, where you can pick-up several replacement items for your home. The center is located at 2268 14th St. and is open from 7 a.m. to 4 p.m. Monday through Friday.

The following items are available for pick-up:

  • Blind wands and vanes
  • Pest control glue boards
  • Light bulbs
  • Switch and outlet covers
  • HVAC filters
  • Range hood filters
  • 9-volt batteries for smoke detectors

For your safety, the Self-Help Center is currently limited to one resident at a time and face masks are required when entering the facility. If the space is occupied when you arrive, please wait outside and practice social distancing until it is your turn to enter the Self-Help Center.

Limited Self-help items, such as HVAC filters, will also continue to be available for delivery upon request for your convenience. Please contact our maintenance office at (931) 431-3966 for assistance.

Home Alterations

How do I submit requests to alter my home?

Campbell Crossing allows our residents to make their home their own. For more information on the approved colors for paint modifications, review our paint request form.

Residents who wish to install satellite dishes, fences, or other personalized items will need to review the dig permit and home improvement request form here.

Refuse, Recycle & Landscaping

When can I expect the trash and recycling to be picked up?

Trash service is provided weekly for both refuse and recycling. Large items can also be placed curbside for pickup on your scheduled trash day. The weekly schedule can be found HERE.

Who can I contact with lawn care/tree trimming concerns?

Campbell Crossing takes care of all unfenced areas around your home, excluding flower beds. In addition, fenced area lawn care is available as part of our deployed service member program.

Weekly mowing schedules can be found HERE.

Weather delays and cancellations are communicated via email and on our Facebook page. If you have a concern about lawn care or tree trimming, please contact your community office.

How do I report curb appeal concerns?

Please report any community concerns to your community office.

Departing Residents

I'm moving. What now?

Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.

Common Questions

Is renter's insurance mandatory?

Although it's not required, we highly encourage residents to have personal renter's insurance. For a list of renter's insurance providers, click here

Does Campbell Crossing have a program to assist spouses when soldiers are deployed?

Yes! Click here for information on our Deployed Spouse Program. Contact your community office with any questions. We're here to help!

Provide Feedback

Tell us how we're doing!

Our team is committed to providing you with great customer service and community programs.  Feedback you provide through Insite surveys help us make improvements that are important to you.  Please take a few moments to provide us with feedback about services received from our leasing, maintenance and community teams.  We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.  
 
Please follow the appropriate links referencing the type of service you've most recently experienced.  
 
Leasing Experience
You're looking for a home, we would love to hear how we can help.

Move-In Experience
Getting settled in after you've just moved can be stressful. Tell us about your experience.
 
Service Request Experience
Since everything will eventually need a little maintenance or a fix, we want to make sure that everything meets your satisfaction.
 
Resident Experience Survey
Hate to see you leave us, but would love to hear about your experience.
 
General Feedback
Our promise to you is that the service you receive each day is consistent and meets your expectations every time. Give us your Insite when one of our team members meets or exceeds your expectations and let us know when we don't. Your Insite allows us to improve services and to recognize our staff for providing great service.

Resident Bill of Rights

Resident Bill of Rights

Click here to view a copy of the Resident Bill of Rights.