Resident Resources

How Can We Help?

Community Guidelines & Resources

Where can I find the rules and regulations for my community?

The Resident Guide outlines the community guidelines for Campbell Crossing.

How do I contact my Community Office?

There are multiple ways to get in touch with your community! You have the choice to email, call, or visit your office. Don't have your communities contact information? Click here to get the list of community offices!

Are pets allowed?

Yes, we gladly welcome four-legged family members at Campbell Crossing! Please see the Animal Policy for more information about our pet policy and information about restricted breeds. Please note that registration at the Vet Services Center on Fort Campbell does not authorize a pet to reside in the community. All pets must be approved and authorized by Campbell Crossing. 

Are there any special safety features or tips about my home or community I should know about?

We have put together a short video highlighting fire, child, water and neighborhood safety. Click here to watch the video

When are the splash parks open?

The splash parks open Memorial Day weekend and will remain open all summer through Labor Day. The hours of operation are 11am - 7pm and open 7 days a week.

Am I allowed to run a business from my home?

Residents may operate a business from their home, however it must be approved by the Community Office as there are specific restrictions which do apply.

Are guests allowed to stay with me?

Guests are allowed to visit and stay in your home up to 30 days per calendar year. If a guest is to stay beyond 30 days an exception to policy would be required and approval granted by the Community Office. For further information please contact your Community Office.

I'm going to be out of town for a while. Is there anyone who can keep an eye on my house?

We'd be happy to keep an eye on your home! Fill out a home watch request form, and turn it into the Community Center office. They will be able to move forward with the next step!

Maintenance

How do I report a maintenance issue?

If you are experiencing a maintenance issue in your home, contact the Maintenance Solution Center (MSC) at (931) 431-3966 as soon as possible. For routine service requests, you may also submit your maintenance request online.

With the MSC, you can expect: 

  • Upgraded call handling and customer experience
  • US-based representatives with strong facilities knowledge
  • New call back feature offered to avoid wait times
  • Appointment notifications and reminders
  • Superior response and specialized technician assignments
Our experienced customer service agents are available for 19-hours each weekday to assist you with routine, urgent and emergency service requests. When a request occurs on a weekend or after hours, your MSC call will be handled by an automated after-hours service that puts you in direct contact with the technician who will be responding to your urgent or emergency request. Click here for more information on the MSC. 

Don’t forget to download the Lendlease US Communities App and enable notifications to receive an alert when the maintenance technician is on their way to your home!

Are any items available for pick-up by residents, such as HVAC filters or light bulbs?

We are pleased to offer residents a convenient Self-Help Center, where you can pick-up several replacement items for your home. The center is located at 2268 14th St. and is open from 7 a.m. to 4 p.m. Monday through Friday.

The following items are available for pick-up:

  • Blind wands and vanes
  • Switch and Outlet Covers
  • Pest Control Glue Boards
  • Light Bulbs
  • Light Globes and Covers
  • HVAC Filters
  • Range Hood Filters
  • 9-volt Batteries for Smoke Detectors
  • Drip Pans
  • Sink Stoppers
  • Door Stops
  • Range Hood Light Covers
  • Toilet Paper Rollers
  • Toilet Seats
  • Garbage Disposal Covers/Splash Guards

Home Alterations

How do I submit requests to alter my home?

Campbell Crossing allows our residents to make their home their own. For more information on the approved colors for paint modifications, review our paint request form and click here to submit your request electronically.

Residents who wish to install satellite dishes, fences, or other personalized items will need to review the dig permit and home improvement request form here.

Refuse, Recycle & Landscaping

When can I expect the trash and recycling to be picked up?

Trash service is provided weekly for both refuse and recycling. Large items can also be placed curbside for pickup on your scheduled trash day. The weekly schedule can be found HERE.

Who can I contact with lawn care/tree trimming concerns?

Campbell Crossing takes care of all unfenced areas around your home, excluding flower beds.

Weekly mowing schedules can be found HERE.

Weather delays and cancellations are communicated via email and on our Facebook page. If you have a concern about lawn care or tree trimming, please contact your community office.

How do I report curb appeal concerns?

Please report any community concerns to your community office.

Weather Preparedness

Severe weather can happen anytime and anywhere.

View our Tornado and Severe Weather Safety Tips to help be better prepared for severe weather.

Utilities

Smart Thermostat Cooling/Heating Temperature

As part of our ongoing energy conservation initiatives that support good stewardship of our military community and planet, Campbell Crossing homes are being upgraded to include a smart thermostat with expected completion by summer 2024. Using smart thermostats equipped with occupancy sensors has many energy saving benefits that support a more energy-efficient HVAC system. For more information, please take a moment to look over our smart thermostat FAQ sheet.

Environmental Resources

During your leasing process we provided a Mold 101 Guide that discusses prevention, identification, and the procedure for reporting concerns to your maintenance team. Please immediately notify the Maintenance Solution Center if you discover a leak or suspect water intrusion of any kind in your home. To revisit the guide for prevention and reporting tips, please click here.

Additionally, click here to revisit the EPA’s Lead Based Paint brochure provided with your lease packet.

Departing Residents

I'm moving. What now?

Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.

Renters Insurance

Is renter's insurance mandatory?

Beginning April 1, 2023, renters insurance is required at time of move-in and must be maintained at all times during residency with Campbell Crossing at the expense of the resident. Renters insurance protects you from claims for property damage and physical injury caused by or to you, a member of your family or a guest while living in your home. The lease requires proof of insurance coverage meeting the minimum requirements with Campbell Crossing named as an interested party at time of move-in.

Minimum Required Insurance Coverage:

  • Limits of liability in an amount of at least $100,000 per occurrence

Campbell Crossing strongly recommends you add property insurance to cover losses or damage to your personal belongings or the personal belongings of your family or guests. Please keep in mind that Campbell Crossing will not cover the loss of or damage to your personal property or the personal property of your family members or guests.

You may choose any renters insurance provider. We offer ResidentShield to residents as an easy and affordable option for renters insurance. Visit www.residentshield.com/lendlease for more information or to sign up today!

If you fail to obtain and maintain liability insurance as required by your lease, you will be in violation of your obligation under the lease. For more information, click here.

Provide Feedback

Tell us how we're doing!

Our team is committed to providing you with great customer service and community programs. Feedback you provide through SatisFacts surveys help us make improvements that are important to you. Click here to provide us with feedback about services received from our leasing, maintenance, and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.

Tenant Bill of Rights / Tenant Responsibilities

Click here to view a copy of the Tenant Bill of Rights.
Click here to view a copy of the Tenant Responsibilities.

Dispute Resolution Process

What is the process to escalate a concern related to my home or community?


Informal Dispute Resolution Process – All Residents
Campbell Crossing takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click here to view a copy of our informal dispute resolution process as well as key points of contact available to assist you with your concerns.

Formal Dispute Resolution Process – Active Duty Residents
Our vision is to provide outstanding communities where military families live, work, and thrive. If you do not feel your concerns have been effectively addressed in a timely manner through the informal dispute resolution process above, a formal dispute resolution process which involves the Military Housing Office and the Installation Command has been outlined in Schedule 3 of the NDAA Universal Lease for Active Duty residents. To view the details of this program available for you or to begin the process, click here.

Click here to view the Department of The Army Memorandum CPM 600-24, Subject: Command Policy Memorandum – U.S. Army Materiel Command (AMC) Universal Lease and Dispute Resolution Policy Guidance for Privatized Military Housing. This memo outlines the detailed process for Army locations.

We are committed to providing an exceptional resident experience while you call Campbell Crossing home. Please reach out to your community office with any questions or to escalate a concern related to your home or community.