Resident Resources
How Can We Help?
Community Guidelines & Resources
Where can I find the rules and regulations for my community?
The Resident Guide outlines the community guidelines for Campbell Crossing.
How do I contact my Community Office?
There are multiple ways to get in touch with your community! You have the choice to email, call, or visit your office. Don't have your communities contact information? Click here to get the list of community offices!
Are pets allowed?
Yes, we gladly welcome four-legged family members at Campbell Crossing! Please see the pet addendum for more information about our pet policy and information about restricted breeds.
What is the process to escalate a concern related to my home or community?
Campbell Crossing takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click here to view a copy of our dispute resolution process as well as key points to contact available to assist you with your concerns.
Are there any special safety features or tips about my home or community I should know about?
We have put together a short video highlighting fire, child, water and neighborhood safety. Click here to watch the video
When are the splash parks open?
The splash parks open Memorial Day weekend and will remain open all summer through Labor Day. The hours of operation are 10am - 7pm and open 7 days a week.
Am I allowed to run a business from my home?
Residents may operate a business from their home, however it must be approved by the Community Office as there are specific restrictions which do apply.
Are guests allowed to stay with me?
Guests are allowed to visit and stay in your home up to 30 days per calendar year. If a guest is to stay beyond 30 days an exception to policy would be required and approval granted by the Community Office. For further information please contact your Community Office.
I'm going to be out of town for a while. Is there anyone who can keep an eye on my house?
We'd be happy to keep an eye on your home! Fill out a home watch request form, and turn it into the Community Center office. They will be able to move forward with the next step!
Maintenance
How do I report a maintenance issue?
If you're experiencing a maintenance issue in your home, please call the maintenance line at (931) 431-3966 as soon as possible. Please click to submit an online maintenance request.
Are any items available for pick-up by residents, such as HVAC filters or light bulbs?
We are pleased to offer residents a convenient
Self-Help Center, where you can pick-up several replacement items
for your home. The center is located at 2268 14th St. and is open
from 7 a.m. to 4 p.m. Monday through Friday.
The following items are available for pick-up:
-Blind wands and vanes
-Pest control glue boards
-Light bulbs
-Switch and outlet covers
-HVAC filters
-Range hood filters
-9-volt batteries for smoke detectors
For your safety, the Self-Help Center is currently limited to one
resident at a time and face masks are required when entering the
facility. If the space is occupied when you arrive, please wait
outside and practice social distancing until it is your turn to
enter the Self-Help Center.
Limited Self-help items, such as HVAC filters, will also continue
to be available for delivery upon request for your convenience.
Please contact our maintenance office at (931) 431-3966 for
assistance.
Home Alterations
How do I submit requests to alter my home?
Campbell Crossing allows our residents to make
their home their own. For more information on the approved colors
for paint modifications, review our
paint request form.
Residents who wish to install satellite dishes, fences, or other
personalized items will need to review the dig permit and home
improvement request form
here.
Refuse, Recycle & Landscaping
When can I expect the trash and recycling to be picked up?
Trash service is provided weekly for both refuse and recycling. Large items can also be placed curbside for pickup on your scheduled trash day. The weekly schedule can be found HERE.
Who can I contact with lawn care/tree trimming concerns?
Campbell Crossing takes care of all unfenced areas
around your home, excluding flower beds. In addition, fenced area
lawn care is available as part of our deployed service member
program.
Weekly mowing schedules can be found HERE.
Weather delays and cancellations are communicated via email and on
our Facebook page. If you have a concern about lawn care or tree
trimming, please
contact your community office.
How do I report curb appeal concerns?
Please report any community concerns to your community office.
Departing Residents
I'm moving. What now?
Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.
Common Questions
Is renter's insurance mandatory?
Although it's not required, we highly encourage residents to have personal renter's insurance. For a list of renter's insurance providers, click here
Does Campbell Crossing have a program to assist spouses when soldiers are deployed?
Yes! Click here for information on our Deployed Spouse Program. Contact your community office with any questions. We're here to help!
Provide Feedback
Tell us how we're doing!
Our team is committed to providing you with great
customer service and community programs. Feedback you provide
through Insite surveys help us make improvements that are important
to you. Please take a few moments to provide us with feedback
about services received from our leasing, maintenance and community
teams. We also encourage you to share your ideas and
suggestions to improve services and enhance community activities
and programs.
Please follow the appropriate links referencing the type of service
you've most recently experienced.
Leasing Experience
You're looking for a home, we would love to hear how we can
help.
Move-In
Experience
Getting settled in after you've just moved can be stressful. Tell
us about your experience.
Service
Request Experience
Since everything will eventually need a little maintenance or a
fix, we want to make sure that everything meets your
satisfaction.
Resident
Experience Survey
Hate to see you leave us, but would love to hear about your
experience.
General
Feedback
Our promise to you is that the service you receive each day is
consistent and meets your expectations every time. Give us your
Insite when one of our team members meets or exceeds your
expectations and let us know when we don't. Your Insite allows us
to improve services and to recognize our staff for providing great
service.
Resident Bill of Rights
Resident Bill of Rights
Click here to view a copy of the Resident Bill of Rights.
